Home Is Where The Pillow Hits Your Head. Why Not Make It Minty?
You’ve got problems? Fine! We’ve got solutions! We’re experts in the field of hospitality. We can help you with branding, building a solid loyalty program to keep ’em coming back, and to build a service model that keeps ’em happy and feeling at their home away from home!
We specialize in helping independent hoteliers with branding, signage, remote/virtual management, and with building loyalty among guests so that they feel welcome to come back to your establishment again and again!
Consistency is key, and you must be the in re-sale business, meaning that you are selling a product that will not only satisfy the guests’ needs in the short-term, but also to encourage long-term or repeat pattern bookings, all by making the guests feel welcome and at home, and everyone like a very important person. Make your guest think about their next stay as they’re checking out! Welcome them back. So few places actually do this!
Consistency, refinement, simplicity, comfort, surprise & delights, are some of what help to make each stay an experience to remember and to keep them coming back again and again! If your hotel or other hospitality business is in need of a refresh, let us know!
Pillowmint can help to freshen up your brand! It’s Hospitality with a Mint of Kindness!
Here’s just some of what we can help you do:
- Train your staff on how to effectively answer and deal with negative reviews. A positive can be turned into a negative. There’s always room for improvement!
- Prevent bad reviews by making guest comfort and experience a high priority. Gauge guest feedback upon check in, any sub 3 replies on a 0-5 scale should have immediate attention to turn it around.
- Foster repeat business, guest loyalty, even when you’re an independent hotel not associated with a big hotel chain loyalty program. Boutique can foster its own rewards! Free drink tickets, a wine bar hour daily, free coffee and tea, and all of the bells & whistles that guests have come to expect from a good stay.
- We can help manage your property virtually and remotely.
- Is your place in need of a refresh? We can help you with branding, presentation and on building an emotional connection with guests.
- Dealing with the OTAs to maximize profit margins for your property, and to help to turn third-party guests into direct bookings by offering price match discounts or a ‘stay eleven nights, get the 12th stay free or half off!’ signature promotion.
Fill out this form for more information! We can send you a Pillowmint Info Packet if you’d like. No strings attached!
problems with the form? Reach out to us at pillowmint@memoagency.com
